Contact Fortunica Online
Last updated: 30 April 2026
Fortunica Online runs four editorial inboxes. Each routes to a specific person and a specific kind of query. Pick the right one and you'll get a faster answer.
Editorial
Read by Sarah Collins. Use this for: factual corrections, missed information in a review, T&C clarifications, reader-reported issues with operators we cover, suggestions for casinos to add to the testing queue, and general questions about our methodology. Average reply time: 1.4 working days based on the most recent six months. Out-of-office periods are signposted in the auto-reply.
Privacy and data protection
Use this for: data subject access requests under the UK GDPR, deletion requests, requests to opt out of any data processing, and complaints about how Fortunica Online handles your data. Acknowledged within five working days; substantive response within thirty days as required by UK GDPR Article 12. The supervisory authority is the Information Commissioner's Office (ICO), ico.org.uk, helpline 0303 123 1113.
Partnerships and commercial
Use this for: affiliate enquiries from operators, commercial partnership questions, advertising enquiries (declined as standard but acknowledged). We do not run paid placements; this inbox handles standard affiliate-programme onboarding, commission-rate discussions and commercial-terms questions. Reply time varies — usually 3–5 working days because Sarah handles these alongside editorial work.
Legal
Use this for: takedown requests under the Copyright, Designs and Patents Act 1988, defamation notices, regulatory correspondence, court orders, and complaints from operators about review content. Acknowledged within two working days; substantive response timeline depends on the nature of the matter. We use external counsel for anything beyond routine.
What we cannot help with
One thing readers regularly ask us about: anything happening inside your casino account. We have no access. If you can't withdraw, can't log in, or have a bonus dispute, that's between you and the operator, and we can't intervene from outside. The proper escalation path:
- For UKGC-licensed sites: complain to the operator's complaint procedure first, then escalate to an Alternative Dispute Resolution body listed in the casino's terms (typically eCOGRA or IBAS for UK operators), then to the UKGC if the ADR doesn't resolve it
- For Curaçao-licensed offshore operators: complain to the operator first, then approach the Curaçao Gaming Control Board, and consider mediation through AskGamblers or Casino Guru — neither has enforcement powers but both have moved cases for our readers in the past
- For payment-processing disputes: chargeback through your card issuer or e-wallet provider, with timestamps and screenshots of the operator-side issue
- For data-protection complaints against an operator: the ICO at ico.org.uk or 0303 123 1113
Reply times — honest numbers
From the editorial inbox, six-month rolling averages:
- Acknowledgement: same working day for emails received before 4 PM UK time
- Substantive reply on a corrections request: 1.4 working days average, longest 4 working days
- Substantive reply on a methodology question: 2.1 working days average
- Substantive reply on an operator-conflict question: 1.0 working days (urgent priority)
Reply quality is the bigger constraint than reply speed. We'd rather take a day longer to give an accurate, sourced answer than reply same-day with a hand-wave.
Postal address
For formal correspondence requiring a postal address, contact [email protected] first. We provide the address to verified senders rather than publishing it on the site, which avoids most of the regulatory-mail-scam traffic that gambling-adjacent sites attract.
Social media
We don't run a social media presence for the brand. Sarah's reasoning: gambling-related social accounts attract a particular kind of engagement we don't want to host or moderate. Direct email contact is the route.